Outlook Productivity and Data Management

This unit builds on core Outlook skills to teach advanced organization, customization, collaboration, and data protection features for efficient end-user support. Learners will master message and calendar management, create custom views and workflows, and implement backup and recovery procedures to support real-world productivity scenarios.

Learning Objectives

• Analyze and organize Outlook items by applying sorting, grouping, categories, custom columns, and saved views to improve information retrieval and list management
• Apply calendar and scheduling features including managing multiple calendars, sharing calendars, tracking time zones, printing attendee lists, and using date/navigation tools to coordinate meetings effectively
• Demonstrate message and contact management skills by creating signatures and quick steps, saving and resending messages, translating messages, creating contacts from recipients, and sending repeat messages
• Evaluate and implement Outlook data maintenance and recovery procedures by managing Outlook data files, performing backups/exports, restoring data, and using undo/archive strategies to protect user information