Outlook Messaging, Contacts, and Scheduling

This unit develops intermediate Outlook skills for managing email, contacts, calendars, and tasks to support efficient workplace communication and organization. Learners will apply message and file-sharing techniques, maintain contact and group data, use calendar/task features, and configure settings and workflows to improve productivity and prepare for advanced support topics.

Learning Objectives

• Apply advanced email and file-sharing techniques in Outlook by composing and sending messages from multiple accounts, attaching files and screenshots, using mail merge (email and envelopes), saving drafts, deleting and archiving messages, and sending files from Microsoft Office applications
• Demonstrate contact and address-book management by adding, editing, organizing, and grouping contacts, managing address books, and performing bulk updates such as search-and-replace for area codes
• Apply calendar and task management features to schedule and track work by creating and printing appointments, turning messages into meetings, adding holidays, entering and editing tasks, managing recurring tasks, and using the To Do module
• Analyze and configure Outlook settings and workflows by modifying mail account settings, managing Out of Office messages, controlling add-ins, changing search behavior, and configuring printing options (including two-sided printing) for improved productivity and maintainability