Advanced Workplace Communication Strategies

This unit develops advanced interpersonal, persuasive, and ethical communication skills needed for effective management and team leadership in business contexts. Building on foundational communication techniques, learners practice negotiation, conflict resolution, crisis messaging, DEI-based interactions, media literacy, and advanced listening to prepare for capstone leadership tasks.

Learning Objectives

• Analyze audience, purpose, and channel to design persuasive presentations using Monroe’s Motivated Sequence, visualization techniques, and strategies that avoid common persuasive pitfalls
• Apply negotiation and conflict-management tactics—including sampling negotiation strategies, de-escalation of complaints, and crisis response protocols—to produce constructive workplace outcomes
• Demonstrate inclusive and accountable communication practices that promote workplace equity, respect diverse perspectives, and acknowledge contributions during interviews, performance reviews, and team interactions
• Evaluate and mitigate barriers to mutual meaning by identifying sources of noise, reducing hedging language, assessing synthetic media risks, and employing advanced listening and virtual-attention techniques