This unit translates the new automation mindset into practical strategy, architecture, and organizational action. Students explore use cases (IT service management, RevOps), platform choices including generative AI, orchestration building blocks, and leadership approaches to manage workforce and integration challenges in automation initiatives.
Learning Objectives
- Analyze business processes using Jobs-to-Be-Done and checklist techniques to identify and prioritize at least three high-value automation use cases (e.g., ITSM, RevOps).
- Apply architectural styles and orchestration building blocks to design a solution blueprint for a hypothetical process that specifies platform choices, integration patterns, and data flow.
- Evaluate organizational and workforce impacts of proposed automations and recommend a change-management plan that includes leadership actions, training strategies, and pathways for career transition.
- Demonstrate the ability to create an implementation roadmap that addresses integration fragmentation, platform selection (including generative AI considerations), orchestration priorities, and measurable KPIs.
Curriculum
- 1 Section
- 17 Lessons
- 30 hours
Expand all sectionsCollapse all sections
- Unit 2 — Automation Strategy and Orchestration17
- 1.1Massimo Pezzini20 mins
- 1.2Going Beyond Adaptation20 mins
- 1.3The Power of the Humble Checklist20 mins
- 1.4The Jobs to Be Done20 mins
- 1.5Less Machine, More Brain20 mins
- 1.6Innovative Automations20 mins
- 1.7Automation Use Case: IT Service Management20 mins
- 1.8The Rise of RevOps20 mins
- 1.9The Platform for Actionable Generative AI20 mins
- 1.10A Look at a Hypothetical Process20 mins
- 1.11Architectural Styles20 mins
- 1.12Leading the Change20 mins
- 1.13Using Pandemic Momentum to Push Upmarket20 mins
- 1.14How Automation Is Changing Career Paths20 mins
- 1.15A New Organizational Mindset20 mins
- 1.16The Integration Fragmentation20 mins
- 1.17Orchestration’s Building Blocks20 mins
Instructor
Free
Leave a Reply