Advanced Windows Productivity and Security

This unit develops advanced end‑user skills for maintaining, securing, and customizing Windows 11 while leveraging built‑in AI and accessibility features to boost productivity. Students will troubleshoot system and account issues, manage privacy/security and updates, and apply AI tools for content creation and problem solving, building on earlier units and preparing for further specialization in IT support.

Learning Objectives

• Analyze and troubleshoot common Windows performance and stability issues using built‑in tools and recovery options (including frozen apps, system freezes, and update problems)
• Demonstrate secure account and access management by creating and modifying user accounts, configuring Windows Hello, recovering credentials, entering network credentials, and resolving permission errors
• Apply privacy, security, and update controls to remediate threats, configure privacy settings, manage Windows Update, and control removable media/AutoPlay behavior to maintain system integrity
• Evaluate and utilize integrated AI and accessibility features (image generation/editing, summarization, text‑to‑speech, AI writing and coding assistants) to create, adapt, and save content responsibly