Interpersonal Communication Essentials

This unit deepens practical interpersonal and persuasive communication skills for workplace contexts, including audience preparation, presentation structuring, negotiation, conflict management, feedback, interviewing, team roles, and networking. It builds on foundational communication concepts and readies students to apply these skills in advanced workplace projects and leadership scenarios in subsequent units.

Learning Objectives

• Analyze audience needs and communication context to prepare and organize messages that align goals and anticipate objections in real-world scenarios
• Apply structured presentation and interview techniques (including voice, metaphor, and 1-2-3 structuring) to deliver clear, audience-centered messages
• Demonstrate negotiation, conflict-resolution, and crisis-communication tactics in simulated interactions to produce constructive outcomes and preserve relationships
• Evaluate and apply strategies for listening, questioning, feedback, self-disclosure, and networking to strengthen team communication and professional relationships