Windows 11 Maintenance and Productivity

This unit teaches practical end‑user skills for maintaining, securing, and optimizing Windows 11 systems, including file and backup management, basic troubleshooting, and built‑in productivity/AI features. Students will apply hands‑on techniques to manage storage and accounts, identify security threats, repair common problems, and use cloud and AI tools to improve workflow—building on foundational concepts and preparing for advanced support topics in the next unit.

Learning Objectives

• Analyze a PC’s compatibility with the Windows 11 2024 Update and recommend necessary edition, hardware, or driver changes to meet system requirements
• Apply file and storage management workflows using File Explorer, OneDrive, flash drives, memory cards, File History, and recovery drives to locate, organize, back up, and restore user data
• Demonstrate secure configuration and digital safety by identifying phishing attempts, configuring account and password settings, managing app permissions and parental controls, and safely accessing shared network resources
• Troubleshoot and resolve common Windows 11 issues by diagnosing and repairing driver and app problems, creating and using recovery media, and evaluating built‑in productivity and AI tools (Copilot, translate, summarize, image tools) to support end‑user tasks