Outlook 365 Fundamentals and Navigation

This unit introduces learners to Outlook 365 across Windows, web, and mobile platforms and establishes foundational skills for managing email, contacts, calendar, and tasks. Students will learn to navigate and customize Outlook’s interface, apply core productivity techniques (search, folders, flags, merge templates), and prepare for more advanced configuration and support topics in subsequent units.

Learning Objectives

• Demonstrate how to access and configure Outlook 365 across platforms (Windows, Outlook on the web, and mobile), including signing in, choosing an email provider, and creating a unified inbox
• Customize and navigate Outlook’s interface and modules (Mail, Calendar, Contacts, Tasks) by adjusting ribbon settings, module options, and using drag-and-drop and New Item workflows to optimize productivity
• Apply email management and productivity techniques to compose and organize messages and related items—create messages, flag and file mail into folders and search folders, use search effectively, create mailing labels and merge templates, and save or archive mail appropriately
• Manage contacts, scheduling, and collaboration by creating and editing contacts, entering and viewing tasks, planning meetings, integrating external calendars (e.g., Google Calendar), and evaluating domain/name choices for professional email identity